The Eclerx Location in Pune Analyst - Inbound Chat - Customer Operations
The Eclerx Location in Pune Analyst - Inbound Chat - Customer Operations
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Are you enthusiastic about delivering exceptional customer service ? Do you thrive in a fast-paced environment where you can make a difference ? Eclerx is looking for a talented Analyst - Inbound Chat - Customer Operations to join our team within our Pune facilities.
In this role, you will be the primary support for our valued customers via live chat. You will provide solutions to issues, ensuring a positive and seamless experience.
- Responsibilities include but are not limited to:
- Providing prompt and accurate responses to customers through live chat.
- Addressing customer issues effectively and efficiently.
- Documenting customer interactions and keeping logs accurately.
- Working alongside other teams to ensure a positive customer journey.
If you are a dedicated individual with excellent communication and problem-solving skills, we encourage you to apply!
Shape your career as an Analyst in Customer Operations - Inbound Chat at Eclerx
Are you a highly motivated individual with a knack for engagement? Do you thrive in a fast-paced environment and stand out in providing exceptional customer assistance? If so, Eclerx has an exciting opportunity waiting for you!
We are constantly looking for talented Analysts to join our Customer Operations - Inbound Chat team. As an Analyst, you will be the primary liaison for our valued customers, handling their questions in a timely and professional manner.
Employ your {strongverbal skills to create clear and concise responses, ensuring a satisfying customer journey.
- Contribute in maintaining a high level of customer retention
- Team up with our dedicated support team to resolve complex concerns
- Continuously learn your knowledge in our products and services
Join a dynamic team where your contributions are valued, and you have the opportunity to advance in your career. Submit your application today!
Support Analyst Opportunity at Eclerx, Pune
Are you a results-oriented individual with a passion for helping others? If so, then we have an fantastic opportunity for you! Eclerx is currently seeking a talented and driven Inbound Chat Analyst to join our team in Pune.
This role involves providing support via chat. You will be the first point of contact for customers, providing prompt and courteous service.
We offer a collaborative work environment with opportunities for growth. If you are looking for a challenging and rewarding career in customer service, we encourage you to apply!
- Responsibilities include but are not limited to:
- Provide prompt and courteous customer support via chat.
- Respond to customer inquiries in a timely and helpful manner.
- Troubleshoot customer issues and provide solutions.
- Document customer interactions accurately.
- Maintain a positive and professional attitude at all times.
Support Analyst Position : Inbound Chat at Eclerx Pune
At Eclerx Pune, we're looking for a motivated Customer-Focused Analyst to join our expanding team. In this rewarding role, you'll be the primary liaison for our valued customers via inbound chat. Your responsibility will be to provide exceptional customer service by resolving inquiries, troubleshooting technical issues, and maintaining a positive customer experience.
- Employing your analytical skills to diagnose customer issues quickly and efficiently.
- Interacting with internal teams to address complex customer requests.
- Being informed on our services and industry trends.
If you're a go-getter with a drive to help others, we encourage you to more info apply. This is your chance to make a tangible impact in the lives of our customers.
Eclerx is Looking for Inbound Chat Analysts for Customer Operations
Eclerx Pune is currently seeking talented and enthusiastic Inbound Chat Analysts to join its growing Customer Operations team. The ideal candidate will have strong communication skills, a passion for customer service, and the ability to work effectively in a fast-paced environment. If you are a highly motivated individual who enjoys providing exceptional customer support, this could be the perfect opportunity for you!
Responsibilities include providing prompt and courteous assistance to customers via live chat, resolving inquiries and issues efficiently, and documenting interactions accurately.
- To be successful in this role, you will needTo excel as an Inbound Chat Analyst, candidates shouldSuccessful applicants must a strong understanding of customer service principles, excellent typing skills, and the ability to multitask effectively.
- Proficiency in English is required.Knowledge of additional languages is a plus.Excellent written and verbal communication skills are essential.
Specialist - Inbound Chat: Empowering Customers at Eclerx
At Eclerx, our Associate s for inbound chat are the core of customer service. They offer a top-notch experience to each customer who connects through our channel . These dedicated individuals are passionate about resolving customer issues in a timely and courteous manner. By continuously supporting customers, they strengthen lasting relationships and contribute to the overall success of Eclerx.
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